Refund policy

Rexa Nutrition

Last updated: 27/08/2026

Our 30-Day Money-Back Guarantee

We want you to feel good about every order. If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date — Product can not be opened or used.

Returns are free. We provide a prepaid shipping label for every approved return.

Eligibility

To qualify for a refund under our guarantee:

  • The request must be made within 30 days of delivery.
  • The order must have been placed directly through [rexanutrition.com]. Products bought from Amazon, retail stores, or other third-party sellers must be returned through that seller under their policy.
  • You must return the product — including any remaining contents and the original container — using the prepaid label we provide.
  • The guarantee covers one refunded unit per product, per customer. Additional units of the same product in the same order must be returned unopened to be refunded.

Items We Cannot Refund

  • Products returned more than 30 days after delivery
  • Gift cards and digital products
  • Free items, promotional bonuses, and samples (these have no cash value; if you return a qualifying order, any free item received with it should be returned as well)
  • Products that have been tampered with, repackaged, or damaged through misuse
  • Orders flagged for fraud, reseller activity, or repeated abuse of this policy (see Fair Use below)

How to Start a Return

  1. Email rexanutrition@gmail.com with the subject line "Return Request."
  2. Include your order number, the item(s) you're returning, and a brief note on why — your feedback genuinely shapes what we make next.
  3. We'll reply within 1–2 business days with a prepaid return shipping label and instructions.
  4. Pack the item securely, attach the label, and drop it off at any [carrier] location within 14 days of receiving the label.

Please don't send anything back before you receive a return authorization and label — unauthorized returns may not be processed.

Refunds

Once your return is delivered to our warehouse, we inspect it and process your refund within 3–5 business days.

  • Refunds are issued to the original payment method.
  • Depending on your bank or card issuer, funds typically appear within 5–10 business days after processing.
  • We refund the product price plus any tax paid. Original shipping charges are refunded only if the return is due to our error (damaged, defective, or incorrect item).
  • We'll email you when your refund has been issued.

If more than 10 business days have passed since we confirmed your refund and you still don't see it, contact your bank first, then reach out to us at [rexanutrition@gmail.com].

Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, expired, or isn't what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging.

We'll send a free replacement right away or issue a full refund — your choice. You won't need to ship the original item back in most cases.

Missing or Lost Packages

  • Marked delivered but not received: Check with neighbors and your building's mailroom, then contact us within 14 days of the delivery scan. We'll open a carrier investigation and make it right.
  • Never scanned as delivered: If tracking hasn't updated for 10 business days (domestic) or 21 business days (international), contact us and we'll reship or refund.
  • We are not responsible for packages delivered successfully to an incorrect address supplied at checkout. Please double-check your shipping details before ordering.

Order Changes & Cancellations

We ship quickly. If you need to change or cancel an order, email us within 2 hours of placing it and we'll do our best. Once an order enters fulfillment we can't modify it, but you can always return it under the 30-day guarantee.

Subscriptions

If you're on a Rexa subscription:

  • You can cancel, pause, skip, or reschedule any time from your account dashboard or by emailing us.
  • Changes must be made at least [24/48] hours before your next scheduled billing date to apply to that order.
  • Subscription orders are covered by the same 30-day money-back guarantee.
  • We don't refund past subscription shipments outside the 30-day window, but we'll always cancel future billing immediately on request.

Fair Use

Our guarantee is built on trust, and the overwhelming majority of our customers use it in good faith. We reserve the right to limit or decline refunds where we see repeated returns across multiple orders or accounts, reseller or bulk-purchase activity, or returns that fall clearly outside the terms above. If we decline a request, we'll tell you why.

Chargebacks

If you have an issue with your order, please contact us first — we'd much rather solve it directly. Filing a chargeback without contacting us delays resolution and may result in your account being restricted from future purchases.

Your Legal Rights

This policy is offered in addition to, and does not limit, any rights or remedies available to you under applicable federal or state consumer protection law.

Contact Us

Rexa Nutrition Email: [rexanutrition@gmail.com] Returns address: Indiana Business Park, 14701 W. 65th Way, Suite 5, Arvada, CO 80004 Hours: [Mon–Fri, 9am–5pm PT]

We aim to answer every message within one business day.